COVID-19 Quarantine: Coins.ph Service Availability (as of April 10, 2020)

COVID-19 Quarantine: Coins.ph Service Availability (as of April 10, 2020)

coins.ph service availability

Here’s a list of available Coins.ph services and options as of April 10, 2020. In light of the enhanced community quarantine, some services and options may not be available until further notice. This list will be continuously updated as the situation develops.

 

Cash In 

Add funds to your Coins.ph Wallet to send money, buy load, pay bills, and more. We encourage you to choose online options such as online bank transfer via InstaPay and PESOnet.

Online Bank TransferAvailability
Real-time via InstaPayAvailable 24/7
Same day via PESONetAvailable

(Kindly check with your bank for same-day processing cutoff time)

Over-the-counter bankingAvailability
BPI
  • Select Metro Manila branches are open
  • Branches outside Metro Manila have regular operating hours
Chinabank
  • Select Metro Manila branches are open from 9:00 am – 3:00 pm
UnionbankNot Available
Remittance CenterAvailability
Bayad Center
  • Mall branches are closed
  • Select Metro Manila branches are open from 8:00 am – 5:30 pm
  • Branches outside Metro Manila have regular operating hours
Cebuana LhuillierNot Available
LBC
  • Mall branches are closed
  • Select Metro Manila branches are open from 7:00 am – 4:00 pm
  • Branches outside Metro Manila have regular operating hours

No branch operations every Sunday starting March 29, 2020. Check open branches here: https://www.lbcexpress.com/beatcovid19

M Lhuillier
  • Mall branches are closed
  • Select Metro Manila branches are open from 7:00 am – 5:00 pm
  • Branches outside Metro Manila are open until 5:00PM
Palawan Pawnshop
  • Mall branches are closed
  • Select Metro Manila branches are open from 9:00 am – 5:00 pm
  • Branches outside Metro Manila are open until 5:30 pm
PeraHub
  • Mall branches are closed
  • Select Metro Manila branches are open from 9:00 am – 5:30 pm
  • Branches outside Metro Manila have regular operating hours
Tambunting PawnshopNot Available
Western UnionAvailable
E-WalletsAvailability
GCash (via InstaPay)Available 24/7
Paymaya (via InstaPay)Available 24/7
Kiosk PaymentsAvailability
PosibleSelect retailers are available
TouchpayNot Available
Convenience StoreAvailability
7-ElevenNot Available
OthersAvailability
Robinsons Business Center via DragonPay
  • Mall branches within Metro Manila are closed
  • Mall branches outside Metro Manila have regular operating hours (10:00 am – 7:00 pm daily)
SM Bills Payment Center via DragonPay
  • Mall branches within Metro Manila are closed
  • Mall branches outside Metro Manila have regular operating hours:
    • Mon-Fri: 11AM – 8PM
    • Sat-Sun: 10 AM – 8PM

 

Cash Out and Send Money

Need to send money during the quarantine? You can #StayHome and make important fund transfers online with just a few taps on your phone no matter where you are in the Philippines.

CategoryCash Out / Send Money OptionAvailability
Wallet-to-wallet transferCoins.ph Wallet to Coins.ph WalletFree and available 24/7
Banks and E-WalletsInstaPayFree and available 24/7
PESONet*Free and available

*Cut off time for same-day processing is 1:00 pm

Standard (banks only)Available (Fee: ₱20) EXCEPT for the following banks:

  • Allied Bank
  • Citibank, N.A.
  • Development Bank of the Philippines
  • HSBC
  • HSBC Savings
  • Standard Chartered Bank
  • Security Bank Savings

*Cut off time for same-day processing is 10:00 am

Cash CardsBDO Cash CardNot Available
RCBC MyWalletAvailable

*Cut off time for same-day processing is 10:00 am

Smart Money CardNot Available
Remittance CentersLBC Instant Pera Padala
  • Mall branches are closed
  • Select Metro Manila branches are open from 7:00 am – 4:00 pm
  • Branches outside Metro Manila have regular operating hours

No branch operations every Sunday starting March 29, 2020. Check open branches here: https://www.lbcexpress.com/beatcovid19

M Lhuillier Cash Pick Up
  • Mall branches are closed
  • Select Metro Manila branches: 7:00 am – 5:00 pm
  • Branches outside Metro Manila open until 5:00PM
Palawan Pawnshop Express Pera Padala
  • Mall branches are closed
  • Select Metro Manila branches are open from 9:00 am – 5:00 pm
  • Branches outside Metro Manila are open until 5:30 pm
Door-to-door DeliveryLBC PesopakNot Available

*BSP has announced that they will be implementing reduced regular work hours to support the stringent social distancing measures in Metro Manila. As a result, the Coins.ph PESONet cash out cut-off time for same-day processing will be updated. Starting March 17, 2020, Tuesday, all bank cash outs via PESONet sent by 1:00 PM will be processed the same banking day by 11:59 PM.

 

Bills Payment 

You can pay your bills for available bill options 24/7. Bill payments may take up to 3 business days to be processed and settled.

CategoryAvailableNot Available
BroadbandConverge ICT
Globe Broadband
Innove Communications, Inc
Smart Broadband
Sun Broadband (Postpaid)
Bayan Broadband
Home Bro Ultera
SKYbroadband
Cable Channel ProviderCignal TV
Destiny Cable Inc.
Sky Cable
Cablelink
My Destiny
Pilipino Cable
Credit CardBPI
Metrobank
RCBC Bankard
Allied Bank
Asia United Bank
BDO
BDO American Express
EastWest Bank
Equicom
HSBC
Maybank
PNB
PS Bank
Security Bank Diners Club
Security Bank Master Card
Standard Chartered Visa / MasterCard
Unionbank MasterCard
Unionbank Visa
Electric UtilitiesDavao Light
Meralco
Meralco Kuryente Load
Palawan Electric Cooperative (PALECO)
VECO
Cotabato Light (CLPC)
GovernmentNational Bureau of Investigation (NBI)
Pag-IBIG Housing Loan Amortizations
Pag-IBIG Membership Savings
N/A
Home CreditHome CreditN/A
InsuranceN/AAsialink Financial Corporation
AXA Life
Cocolife Plans
Manulife Philippines
Paramount Life
Philam Life
Pru Life U.K.
Prudential Life
Sun Life of Canada (Phils.), Inc.
TelecommunicationsABS-CBN Mobile
Bayantel
Globe Telecom
PLDT
Smart Communications Inc.
Sun Cellular (Postpaid)
Sun Broadband (Postpaid)
Water UtilitiesLaguna Water
Manila Water
Maynilad Water Services Inc.
Prime Water
Subic Water

 

Other Services

Connect with loved ones, unwind with your favorite local and international shows, and play your favorite games. Buy load, top-up game credits, and get access for iFlix, Viu and HOOQ with your Coins Wallet without leaving your home.

ServiceAvailability
Buy LoadAvailable 24/7
Game CreditsAvailable 24/7
EntertainmentAvailable 24/7

 

Customer Support

For any questions or concerns, you may reach out to us at help@coins.ph or by selecting `Send us a message` on your Coins.ph Wallet app. You may also call (02) 8692-2829 from 10AM – 6PM (Monday – Friday) and we will be happy to assist you.

Stay home and stay safe!

 

my phone is my wallet

Questions or feedback? Email us at help@coins.ph or tap Send us a message in your app. Our operating hours are from Monday – Friday, 9AM – 6PM

Coins.ph is regulated by Bangko Sentral ng Pilipinas (BSP). BSP Financial Consumer Protection Department: (02) 708-7087 or consumeraffairs@bsp.gov.ph

 

 In Announcements, Blog
Recent Posts