Holiday Schedule: Christmas and New Year 2020
Cash In
Add funds to your Coins Wallet to send money, buy load, pay bills, and more. We encourage you to choose online bank transfers via InstaPay.
| Online Bank Transfer | Availability |
| Real-time via InstaPay | Available |
| Same day via PESONet | Not Available |
| Over-the-counter banking | Availability |
| BPI via DragonPay | Not Available |
| Chinabank via DragonPay | Not Available |
| Unionbank | Not Available |
| Remittance Center | Availability |
| Bayad Center | Available |
| Cebuana Lhuillier | Available |
| LBC | Available |
| M Lhuillier | Available (except Dec 25 & Jan 1) |
| Palawan Pawnshop | Available (except Dec 25 & Jan 1) |
| PeraHub | Available |
| Tambunting Pawnshop | Not Available |
| Western Union | Available |
| E-Wallets | Availability |
| GCash (via InstaPay) | Available 24/7 |
| Paymaya (via InstaPay) | Available 24/7 |
| Kiosk Payments | Availability |
| Posible | Available |
| Touchpay | Not Available |
| Convenience Store | Availability |
| 7-Eleven | Not Available |
| Others | Availability |
| Robinsons Business Center via DragonPay | Not Available |
| SM Bills Payment Center via DragonPay | Not Available |
Cash Out and Send Money
Need to send money? Stay stress-free and make important fund transfers online with just a few taps on your phone no matter where you are in the Philippines.
| Category | Cash Out / Send Money Option | Availability |
| Wallet-to-wallet transfer | Coins Wallet to Coins Wallet | Available |
| Banks and E-Wallets | InstaPay | Available |
| PESONet | Not Available | |
| Cash Cards | BDO Cash Card | Not Available |
| RCBC MyWallet | Not Available | |
| Smart Money Card | Not Available | |
| Remittance Centers | LBC Instant Pera Padala | Available |
| M Lhuillier Cash Pick Up | Available (except Dec 25 & Jan 1) | |
| Palawan Pawnshop Express Pera Padala | Available (except Dec 25 & Jan 1) | |
| Door-to-door Delivery | LBC Pesopak | Not Available |
Bills Payment
You can pay your bills for available bill options 24/7. Bill payments may take up to 3 business days to be processed and settled.
| Category | Available | Not Available |
| Broadband | Converge ICT Globe Broadband Innove Communications, Inc Smart Broadband | Bayan Broadband Home Bro Ultera SKYbroadband Sun Broadband (Postpaid) |
| Cable Channel Provider | Cablelink Cignal TV Destiny Cable Inc. Sky Cable | My Destiny Pilipino Cable |
| Credit Card | BPI Metrobank RCBC Bankard | Allied Bank Asia United Bank BDO BDO American Express EastWest Bank Equicom HSBC Maybank PNB PS Bank Security Bank Diners Club Security Bank Master Card Standard Chartered Visa / MasterCard Unionbank MasterCard Unionbank Visa |
| Electric Utilities | Davao Light Meralco Meralco Kuryente Load PALECO VECO | Cotabato Light (CLPC) |
| Government | NBI) Pag-IBIG Housing Loan Amortizations Pag-IBIG Membership Savings | N/A |
| Home Credit | Home Credit | N/A |
| Insurance | N/A | Asialink Financial Corporation AXA Life Cocolife Plans Manulife Philippines Paramount Life Philam Life Pru Life U.K. Prudential Life Sun Life of Canada (Phils.), Inc. |
| Telecommunications | ABS-CBN Mobile Bayantel Globe Telecom PLDT Smart Communications Inc. Sun Cellular (Postpaid) | N/A |
| Water Utilities | Laguna Water Manila Water Maynilad Water Services Inc. Prime Water | Subic Water |
Other Services
Connect with loved ones, unwind with your favorite local and international shows, and play your favorite games. Buy load, top-up game credits, and get access for iFlix and Viu with your Coins Wallet without leaving your home.
| Service | Availability |
| Buy Load | Available 24/7 |
| Game Credits | Available 24/7 |
| Entertainment | Available 24/7 |
| Beep | Available 24/7 |
Customer Support
For any questions or concerns, you email help@coins.ph or select Send us a message in your Coins app. Our support hours is from 10AM – 6PM (Monday – Friday). We’re always happy to hear from you!
Happy holidays!
Questions or feedback? Email us at help@coins.ph or tap Send us a message in your app. Our operating hours are from Monday – Friday, 9AM – 6PM
Coins.ph is regulated by Bangko Sentral ng Pilipinas (BSP). BSP Financial Consumer Protection Department: (02) 708-7087 or consumeraffairs@bsp.gov.ph
