Security Advisory: 3 Reminders to Help You Stay Safe Online
Stay cautious when transacting online during the enhanced community quarantine. Be careful with fraudsters who are pretending to be legitimate companies, charitable organizations, or online sellers. We urge you to be alert and only trust verified websites and sources.
Here are a few reminders to help you stay safe online:
Reminder #1: Watch out for fake pages
Given the rise in demand for basic necessities, please exercise caution when buying items online, especially from sellers on social media. Verify the identity of the seller and check reviews before making a purchase.
Be vigilant for fake pages and posts as well that are seeking donations for illegitimate or non-existent charitable organizations. Fraudsters may take advantage of the generosity of Filipinos during this crisis for their own profit.
Only trust verified organizations for your donations. You can also use your Coins Wallet to donate to any of our partner organizations by going to Pay Bills > Donations. (Read: How to Donate using my Coins.ph Wallet)
Take note: Official social media pages have a “✔” verified symbol beside the page name. If you encounter bogus sellers or fake charitable organizations, you may report it to the PNP Anti-Cybercrime group at firstname.lastname@example.org.
Reminder #2: Be wary of unknown senders
Don’t easily trust texts, social media messages, or emails from unknown senders as these may contain malware attachments or link to phishing websites. Do not click on links or download the attachments. Ignore messages that ask for your personal information, passwords, or OTP codes.
Take Note: NEVER share your password or OTP codes to anyone, especially to someone you don’t know. Coins.ph will NEVER ask for your password or codes via email, text, or other means of communication outside of our sign in screens and transaction confirmations.
Reminder #3: Always check the URL
Through an act called phishing, fraudsters may use a fake website with a misspelled or very similar domain to the legitimate domain to collect your personal information. Make sure to always check the URL before entering your login details. (Read: How to Spot a Phishing Site)
Take note: Our official and recognized domain is only https://coins.ph. Only use our official mobile app and official website to log into your Coins.ph account.
If you receive anything suspicious or encounter fake Coins.ph pages, please inform us immediately by sending us an email at email@example.com or by tapping Send us a Message in your app. We will be happy to assist you.
Stay updated and check out available Coins.ph services during the enhanced community quarantine on this page.
Questions or feedback? Email us at firstname.lastname@example.org or tap Send us a message in your app. Our operating hours are from Monday – Friday, 9AM – 6PM
Coins.ph is regulated by Bangko Sentral ng Pilipinas (BSP). BSP Financial Consumer Protection Department: (02) 708-7087 or email@example.com